Privacy Policy

Signature Wellbeing Pty Ltd
 ACN: 145 871 709
 Last updated: 26 June 2025

Signature Wellbeing Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and managing your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We only collect personal information that is necessary to provide our services. This may include:

  • Identity information (e.g. full name)
  • Contact information (e.g. email address, phone number)

2. How We Collect Your Information

We collect personal information when you:

  • Complete a form (online or in-person)
  • Contact us via phone, email, or social media
  • Book an appointment through our website or booking system


3. Why We Collect Your Information

We collect and use your personal information to:

  • Manage appointments and communicate with you
  • Deliver our chiropractic and wellness services
  • Respond to enquiries and provide relevant updates
  • Comply with our legal and regulatory obligations


4. How We Store and Protect Your Information

We store your personal information securely and take reasonable steps to protect it from misuse, interference, and unauthorised access. This includes:

  • Secure digital storage
  • Restricted staff access
  • Confidentiality training for all team members

5. Disclosure of Personal Information

We do not share your personal information with third parties unless:

  • It is necessary to deliver our services (e.g. appointment software providers)
  • We are legally required to do so

We never sell or rent your personal information.


6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if needed. Please contact us using the details below.

7. Complaints and Concerns

If you have any concerns about your privacy or how your information has been handled, please contact us. If we are unable to resolve your concern, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

Signature Wellbeing Pty Ltd
 Email: admin@signaturewellbeing.com.au
 Phone: 03 9509 3261
 Address: 43 Glenferrie Road, Malvern VIC 3144